Planning, Ordering, Change-orders, Cancellations

Planning ahead

For each order that we do (and we do a lot!), we have to plan ahead for the ordering of the food items, and the staffing for each event. The more advance notice we receive, the better we can make sure that your event runs as smoothly as possible. Don’t forget that the “Early Order Discount” (for UD accounts only) applies to meals, receptions and large deliveries that are called in at least 10 business days in advance, and pickups, breaks, bag lunches, and small deliveries that are called in at least 5 business days in advance. If a late order is unavoidable, a 10% surcharge will be added on to the total invoice.

CATERING SERVICES IS NOT RESPONSIBLE FOR PROVIDING OR SETTING UP TABLES FOR DELIVERED EVENTS. 

IT IS THE CLIENTS RESPONSIBILITY TO MAKE SURE THAT FACILITIES ARE OPEN AT LEAST 30 MINUTES PRIOR TO THE ORDER TIME FOR EFFICIENT SET-UP OF THE EVENT.

Placing your order

To place your order just call 229-2216 or use the catering order form on our first page.

Visit us in our office in Kennedy Union on the 2nd floor in room 206.

Changing your order

Making changes to events is an every day occurrence that we expect as a normal part of our business. For every change that we make, whether it’s a menu item or guarantee number, we have to make the change in a minimum of 5 different areas on 3 different floors. Multiply that times 400+ events that we average per month, and that’s a lot of changes! You can help us reduce this number by giving us complete information the first time you order, and by calling in your count no earlier than 2 business days in advance.

Leftovers

Food that is not handled correctly is very susceptible to food-borne illness. Food items must be properly chilled, stored, heated, and served. In compliance with state health regulations, we will only allow guests to take any leftover individually portioned food items such as bakery products or whole fresh fruit. Any leftover temperature-regulated food items such as buffet food, deli meats, cheese, and horsd’oeuvres will remain the property of Catering Services, which is responsible for all prepared food.

We appreciate your adherence to this policy.

Cancellations

Though you may be giving us a day or two’s notice, a lot of pre-event work has already gone into your order. For this reason, we have revised our cancellation policy to the following timeline:-10% fee may be assessed for more than 2 days cancellation-25% fee for 2 day cancellation-50% fee for 1 day cancellation-100% fee for same day cancellation