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The Center provides top level problem-solving skills and knowledge solutions to our clients. In today's global business climate it is a challenge to be all things to all people. However, through our alliances with subject matter experts, we maintain a core competency of skills that support a wide boundary of business knowledge and problem-solving solutions.
Since 1988, the Center has built long-term and trusted alliances with our partners and facilitators who support the needs of our clients. Those relationships have been selected and developed from a mutual philosophy that service to you and your organization's needs are always first and delivered with the highest level of professional integrity. The professional capabilities of our facilitators and partners are detailed in the following sections.
Click on a link below to read about the skills and knowledge of our professional facilitators and partners:
Rob Berry began his Six Sigma and Lean career in 1996 with General Electric and helped pioneer the application of Six Sigma for transactional and service processes in the United States. A certified Master Black Belt since 1998, Rob has trained and managed hundreds of Master Black Belts, Black Belts, and Lean practitioners over his career, resulting in millions of dollars in incremental profits for multiple companies. Rob is qualified to train all levels of Lean Six Sigma practitioners and leaders. Most recently, Rob has engineered and implemented Lean Six Sigma transformations at Premier Health Partners and Lexis Nexis in Dayton – improving quality, service, and profits for these large companies.
With over 15 years of quality and process improvement experience, including the application of Lean and Six Sigma techniques, Rob works with businesses across multiple industries that are eager to incorporate the latest improvement techniques into their everyday business practices. His industry expertise includes: manufacturing, automotive, healthcare, warehousing and distribution, civil engineering, and telecommunications. Born and raised in the suburbs of Montreal, Quebec, Canada, Rob is fluent in both English and French. He is now a naturalized U.S. citizen and currently lives south of Dayton, Ohio.
Rob is dedicated to helping clients achieve business results through the practical application of Lean and Six Sigma transformation technologies. Throughout his career, Rob has used these techniques to generate more than $100 million of shareholder value, improved cash flow, and enhanced customer experiences.Top
Douglas Carlberg has over 30 years of experience in operations management in the electronics, telecommunications, and defense industries. This includes more than 15 years of executive leadership with profit/loss responsibility for leading high-technology commercial and defense firms. His areas of expertise include directing all lean manufacturing aspects of product development, production, supply chain management, sales and service. He is president and chairman of the board of a company that provides high performance microwave components and value added contract manufacturing services.
Previously, Carlberg served as senior vice president of worldwide operations of Harris Corporation’s Microwave Communications Division. During his tenure at Harris, he contributed significantly to the Microwave Communications Division moving from a potentially “going out of business” posture to a number one position in US markets and a number four position in world markets. Under Carlberg’s leadership, the division’s San Antonio operation earned numerous awards and recognitions including the 1996 Shingo Prize for Excellence in Manufacturing, the 1996 Texas Business of the Year Award, the Organizational Excellence Award by the Association for Quality and Participation and Clemson University’s 21st Century Organizational Excellence Premier Award.
Douglas is a senior associate at the Center for Competitive Change at the University of Dayton. He is a graduate of the Arizona Executive Program at the University of Arizona in Tucson, Arizona, a graduate of the Defense Systems Management College in Fort Belvoir, Virginia and holds a B.S. in Mechanical Engineering from the University of Arizona.Top
Steve Eisenhart is an expert in equipment reliability and failure analysis, human error prevention, detection, and correction, specializing in equipment and systems failure diagnosis, design, operation, and maintenance and in human error events including industrial safety accidents.
Steve has conducted more than 3000 root cause investigations of equipment failures and human error utilizing various methodologies and more than 120 assessments of management and programmatic failures. He often testifies as an expert witness and was the lead investigator for the California Energy Market Manipulation Investigation (ENRON) and the San Francisco Blackout event for the California Public Utilities Commission and the California Attorney General.
He has published research and technology papers on human error reduction, safety culture, management and organizational structures.
Steve is a senior fellow at the Center for Competitive Change at the University of Dayton. He is a graduate of Virginia Commonwealth University / Medical College of Virginia and holds Degrees in Physics/Mathematics and is a certified paralegal/investigator.
Steve is a member of the Institute of Electrical and Electronic Engineers, The Electric Power Research Institute and the Institute for Nuclear Power Operations.Top
Mike Fedotowsky is the Lead Consultant for the University of Dayton Center for Competitive Change. Mike has over twenty-four years of consulting experience in helping companies improve quality and productivity, through Leadership Coaching, Lean Six Sigma and Innovation. Prior to founding Customer Focused Technologies (CFT), Mike was Executive Manager at Qualtec Quality Services, where he was the primary consultant for Procter & Gamble’s Total Quality initiatives. Mike has a Masters Degree in Nuclear Physics and was a recognized leader in helping Florida Power & Light win the Deming Prize in 1988. Mike is a Six Sigma Master Black Belt. Mike is currently working with the University of Dayton’s Center for Competitive Change in the area of Lean Six Sigma and Innovation. Mike is also helping Procter & Gamble improve the throughput and quality of their R&D efforts.Top
Orest Fiume, C.P.A.
Orest (Orry) J. Fiume was vice president of Finance and Administration and a Director of The Wiremold Company, West Hartford, CT, which gained international recognition as a leader in lean business management in "Lean Thinking," by James P. Womack and Daniel T. Jones. Orry was Wiremold's senior financial officer from 1978 until his retirement in 2002.
Orry led Wiremold's conversion to lean accounting in 1991 and developed alternate management accounting systems that supported the company's entire lean business efforts. He went on to install lean accounting at more than 20 Wiremold acquisitions. Orry has studied lean production in both the U.S. and Japan and has been a guest speaker at numerous conferences around the world. In addition, he has taught workshops on management accounting in a lean business at the Lean Enterprise Institute, the TBM Institute, the University of Dayton Center for Competitive Change, MEP's in many states, and numerous companies in North America, Europe and Asia. He also has given workshops on Lean Leadership to senior executives at many companies. Orry was a member of a delegation to China to discuss U.S. financial management practices and is co-author of the 2004 Shingo Prize winning book "Real Numbers: Management Accounting in a Lean Organization." He was also inducted as a Life Member of the Shingo Prize Academy, which has been referred to by Business Week as the Nobel prize in manufacturing.
Orry is a senior fellow at the Center for Competitive Change. He has a Masters Degree in Management from Rensselaer Polytechnic Institute and a Bachelor's Degree in Accounting from Fairfield University. He is a Certified Public Accountant, and a member of the American Institute of Certified Public Accountants. He is also a member of Financial Executives International, where he is a past president of the Connecticut Valley Chapter, and serves on the Board of Directors of the Lean Enterprise Institute, the leader in Lean Thinking and Lean Education. He is a Board member of a manufacturing company, a private equity firm and a Washington, D.C. theater company.Top
Lonnie D. Franks
Lonnie D. Franks graduated with a B.A. in Mathematics from the University of Northern Iowa and has completed 40 hours of graduate work in computer science at Wright State University. After nine years with the U.S. Air Force, he joined NCR and wrote compilers for NCR Automated Teller Machines. In his 20 years with NCR Lonnie became the NCR Director of Engineering in Dayton and the General Manager of the NCR St. David’s facility in Scotland. For the last 12 years Lonnie has been an executive consultant on more that 20 major IT projects. Lonnie joined PMI in 1989 and ASQ (then ASQC) in 1990 and focuses his consulting on project management and quality management. Lonnie teaches classes in project management, quality management and function point analysis.Top
John Gould has more than 35 years experience in operations, manufacturing, sales and marketing and general business.
From 2003 to 2005, John was an Executive Consultant with The Six Sigma Academy headquartered in Scottsdale, AZ, working with Top Management in the implementation of Six Sigma and Lean manufacturing. In this role he was the contract project manager on site with the customer. John personally performed the Lean training, kaizens and consulting and supervised from 3-6 Master Black Belts who performed the Six Sigma training. Last assignment was with a major automotive interior components OEM engaged in a major vendor rollout for implementation of Six Sigma and Lean instructing and mentoring over 250 vendors of this major corporation. Other contracts were with major Fortune 500 clients and ranged from $200,000 to $5 million.
In 2006 John began Applied Research which is a consulting company focused on Lean-Six Sigma. Previous and current clients include a medical technology company and two metal manufacturing companies undergoing Lean transformation.
Previously he was President of Tuthill Transfer Systems, a manufacturer of pumps and electronic testing equipment in Fort Wayne, Indiana. Prior to Tuthill, John was President of a $100 million Division of Danaher Corporation in Chicago and spent 8 years with Danaher in multiple positions culminating in a Division President position.
John has significant experience in all aspects of business operations using the lean Six Sigma process up through the president level having run multiple operations with full P&L and up to 800 people, $100 million in sales and $50 million in annual budget.
He has extensive experience in all aspects of business management, manufacturing, sales/marketing and exceptional experience in the area of business turn around, continuous improvement including Six Sigma and lean manufacturing.Top
Michael Harding, C.P.M., CPIM
Michael Harding is principal of a firm specializing in purchasing, supply chain management, and materials related consulting and training.
Michael has over thirty years of industrial purchasing experience including positions as Director of Purchasing, Purchasing Manager, Materials Manager, Manager of International Purchasing, and Supplier Quality Manager with such companies as Digital Equipment, Texas Instruments, RCA, TRW, General Electric, and Goodyear Aerospace.
His firm works with a number of Fortune 500 and smaller companies as well to improve purchasing results and reduce inventory investment while substantially improving product quality, profit, and cash flow. His clients are located in North and South America, the Far East, and Europe.
Michael is a senior fellow at the Center for Competitive Change at the University of Dayton. Michael holds degrees in business, law, and a Masters in Purchasing. He authored the books Profitable Purchasing and Service Velocity and co-authored Purchasing. He is a contributing author to Leading Manufacturing Excellence and The Purchasing Handbook: A Guide for the Purchasing and Supply Professional, 6th edition.
His business articles have been featured in Electronic Buyers News, InfoEdge (ISM), Target Magazine, Supplier Selection and Management Report, The Distributor's and Wholesaler’s Advisor, The National Productivity Association's Annual Report (Singapore), Insights Magazine, and the Hospital Material Management Quarterly.
He has been a guest lecturer at the Beijing Materials College and the Alfred P. Sloan School at M.I.T. Mr. Harding conducts seminars for AME, ISM, APICS, Clemson University, University of Wisconsin, Duquesne University, University of Dayton, the National University of Singapore, and INCOLDA (Columbia, S.A.).Top
Karin Henhapel is an independent consultant from Dayton, Ohio. Karin teaches the Center Six Sigma public programs. She received her Master Black Belt training at NCR and ran dozens of projects at NCR. She trained hundreds of people at NCR and was a Project Manager, Business Analyst and Financial Analyst. She saved NCR millions with her project work. Karin has a BA in mathematics from Texas Christian University and an MBA from Munich Germany.Top
Kevin Hop has been practicing the principles of lean production at Honda of America in Ohio for over a decade. He was trained and practiced the lean methods in Japan as well as in the U.S. As a Staff Engineer and Manager of Parts Quality, Kevin was responsible for the quality development and start-up of the first 60 domestic suppliers to the Honda Anna Engine Plant between 1988 and 1993. Hop was also instrumental in the setup of the first focused supplier quality improvement program at the engine plant and the setup of a new supplier performance-rating system.
Hop has been a lead trainer and consultant in the areas of quality, lean manufacturing methods, and team problem solving. He has been an advisor to two Honda teams that have competed in the Association of Quality and Participation (AQP) national team competition and later became a judge in that competition. Before joining Honda, he served 10 years in several roles, including manufacturing engineer, R&D engineer, quality engineer, and quality manager at Brunswick Corp.'s Technetics Division and Mercury Marine Division. He is a graduate of Michigan State University in mechanical engineering and a member of the American Society for Quality, Association of Quality and Participation, Society of Automotive Engineers, Manufacturing and Management Technology Institute and the Mid America Manufacturing Technology Center.Top
Mike Hoseus is Executive Director for an organization developed in 1999 as a vision of Toyota Motor Manufacturing to share lean quality philosophy and human resource practices with education, business and community organizations. Mike brings both manufacturing operations and specialization in Human Resources. Current projects with Toyota include new hire selection and training process, team leader and group leader post promotion training, quality circle leader and manager training, and global problem solving for all levels. Mike is an adjunct professor with the University of Kentucky's Lean Manufacturing Program and senior fellow with the University of Dayton Center for Competitive Change. Mike is co-author with Dr. Jeffery Liker (Author of "The Toyota Way") of "Toyota Culture".
Mike was a corporate leader for 13 years at Toyota Motor Manufacturing's Georgetown, Kentucky, plant both in Human Resources and Manufacturing. As Assistant General Manager in Human Resources, his responsibilities included personnel, safety, HR development, employee relations, benefits, training, and manufacturing/human resource teams for a plant of 8000 team members. His major initiative was development of the enhanced relationship between Human Resource and Manufacturing Mike's operational responsibilities in manufacturing started in 1987 as a front line supervisor in vehicle assembly. This included all aspects of safety, quality, productivity, cost and morale for operations. With experience as Assembly Plant Manager and eventually Assistant General Manager, his responsibilities increased to include both assembly plants including operations, maintenance, and engineering. He is a Toyota Certified Trainer in Global Problem Solving and Waste Reduction, Standardized Work and Kaizen Events.
Mike has degrees in Business and Psychology from Xavier University and a Masters of Arts in Counseling from Asbury Theological Seminary.Top
George and Jeanette Hummel
George and Jeanette Hummel provide a combined 50+ years of applied work in training, coaching and auditing with a proven track record of success.
Working primarily with business, community and educational institutions, George Hummel has extensive knowledge and experience in the field through his membership with the American Society for Quality (ASQ), the Dayton Area Chamber of Commerce Board of Trustees and various boards within the Trotwood and Vandalia city councils. Some of his more recent experience comes from his work on the US Technical Advisory Group (TAG) and the US ISO 9001 Interpretations Team. As a member of TAG and ISO, he works with other members to develop ISO standards for quality terminology, systems and technology. Currently, George is the Managing Partner of Global Certification-USA’s Dayton office, which is affiliated with GlobalGROUP in the UK. In addition, George is a Lead Assessor for ISO 9001, ISO 13485, ISO 14001, ISO17025, ISO 18001 and GMA-SAFE, which deals with food safety.
Jeanette Hummel trains her clients to implement better techniques that will give them a more positive outcome in their quality management systems. Despite working with a wide variety of clients, who manufacture products ranging from truck head lamps to beverage cans, Jeanette is committed to helping her clients build a better basic business infrastructure via ISO 9001. She has a long history of training and educating not only clients, but also students of all ages, working at public and private schools, the University of Dayton and Wright State University. More notably, Jeanette was the first certified Master Trainer for the Plexus Corporation, which has close ties to the automotive industry. As a Master Trainer, she is qualified to deliver training in automotive standards to clients.
As Founder and President of IQC, respectively, George and Jeanette have co-authored the official industry training for ISO/TS 16949 and the Automotive Core Tools (APQP/PPAP, FMEA, MSA and SPC).Top
Ajay Jindal is a certified Master Black Belt with a strong technical knowledge and over 10 years of experience in Six Sigma and Lean process improvement methodologies. He is also a certified Project Management Professional with process excellence experience in Manufacturing, Service and Software Development industries. Ajay Jindal has led multiple Lean Six Sigma initiatives resulting in multi-million dollar bottom line savings and his projects have been recognized in the iSixSigma Magazine.
- As part of Business Excellence group, developed and deployed a comprehensive Business Excellence strategy resulting in savings of over $27M in three years.
- As a Master Black Belt, implemented multiple enterprise level projects and initiatives aimed to improve customer value and operational objectives using Lean Six Sigma and DFSS methodology.
- Mentored multiple Six Sigma projects resulting in potential savings of over $3M annually – DMAIC, Lean/Kaizen and Action Workout projects in both manufacturing and transactional areas.
- Expertise in deploying Mixed Model Value Stream management.
- Trained multiple waves of Black Belt, Green Belt, Process Owners and Champions.
Ajay Jindal is currently leading the process improvement and reengineering group at LexisNexis Company in Miamisburg, OH as the Director of Process Excellence. Ajay Jindal is a Certified Six Sigma Master Black Belt and MBA in Operations Management from Wright State University.Top
Anthony Mangione is a change agent and coach who trains workers and helps implement lean management philosophies and techniques at companies nationwide. He has extensive experience in corporate transformation strategy, business and financial integration, and implementation techniques at hundreds of manufacturing and non-profit companies in software, communication and C.P.A. firms.
For General Motors Corp., Mangione has led change while holding leadership and management positions in finance, business planning, manufacturing, and supplier management and development. He has worked with GM and its suppliers to modify and apply lean manufacturing techniques and has been recognized for leading positive transformations by instilling an entrepreneurial spirit, innovative thinking, and creative and futuristic approaches to the company's operations and planning activities. Tony has been called the "missing link" essential to a successful and sustainable Lean transformation.
Mangione holds a B.A. in financial administration, an M.B.A. in marketing and management, an M.S. in manufacturing management, and an M.S. in Operations Management. He has participated in programs at the Wharton Business School, The Simon Graduate School of Management, the University of Michigan, Harvard, MIT and of course The University of Dayton, as senior fellow and seminar leader. He is also a frequent speaker for national professional conferences.Top
Pam Nintrup is a certified master black belt, certified black belt in six sigma quality, certified project and process management professional, certified six sigma corporate auditor with over 25 years of experience and a Certified Coach Practitioner. Her experience encompasses all facets of implementing project management practices and process improvement in organizations as well as leading Program Management Offices from inception through full operation.
Pam has delivered training on a variety of topics. Sample topics include: preparation for Project Management Professional exams; basic project management; tools and techniques; project management soft skills – communication, managing change, relationship/team building, conflict management, stress management, motivation and negotiation; process improvement; Six Sigma and ITIL. Pam has held senior management positions for several large corporations including P&G, American Financial Group, vice president and director for GRE Insurance and US Shoe. In addition to responsibility for all project management methodologies and practices, in these positions Pam was responsible for coaching and mentoring project managers with a wide range of experience levels and developing them to full potential. She was most recently Practice Director for Program and Project Management with Technology Management Partners.
Pam is former President of the Southwest Ohio Chapter of the Project Management Institute™. Under her guidance and leadership, the chapter won a prestigious international award for Component of the Year. She is a graduate of the University of Cincinnati (Magnum Cum Laude). Pam is a senior associate for the Center for Competitive Change at the University of Dayton.Top
Alfred (Al) W. Ryan, Jr.
Al Ryan has been in the service, security, food processing and higher education industries for over 45 years.
Al has over 30 years experience as a senior executive in both Europe and the U.S.
He also had extensive experience developing service, manufacturing and import/export organizations for major security manufacturing companies in both Europe and the United States.
He has been a dedicated and active member of AFSMI (Association for Field Service Managers International) for over 25 years and a 2005 recipient of the AFSMI President’s Club award.
Al was vice president of MainStream LLC., where he worked in the Crisis Management and Liquidation/Recovery of Assets Group, and with the MainStream Consulting Team, where he was responsible for developing “Service Business” Lean Service Consulting operations.
Al is the owner of his own consulting company where his primary focus is on Lean Initiatives Service Management, Service Operations Improvement and Training.
Al has been a Senior Associate at the Center for Competitive Change at the University of Dayton where he has developed training and consulting services for the implementation of Lean Initiatives for universities and educational institutions.
Al is the Director of Lean Initiatives at Miami University, Oxford Ohio where he is responsible for the implementation of Miami’s Lean Program.
Al has a BS in Business Administration.Top
Carol M. Shaw
Carol Shaw is a professor emeritus from the University Of Dayton School Of Engineering where she also served as associate dean.
She is founder of the Center for Competitive Change and in 1988 was the first in North America to introduce public workshops in lean manufacturing and kaizen improvement techniques with the Japanese Masters. Under her leadership, the Center trained over 20,000 managers/leaders in lean concepts and principles and conducted over 3,000 lean improvement events (kaizen) nationwide.
The common theme of her work at the University has been to use knowledge as a basis for change. Early on she realized that organizations that used knowledge as their basis of competition were more profitable. She introduced lean thinking to industry and academia. Later on an MIT professor coined the term lean learning organization. She was responsible for transformative change in starting the Women in engineering program.
She and her team are responsible for conceptualizing, planning, implementing and developing innovative educational programs for industry and government. Projects are directed to technology transfer; planning and implementing future technical directions for engineers; competitive manufacturing; creating organizational structures for insuring foundations for lean strategy.
Under Carol Shaw's direction, with the assistance of an outside advisory committee and a strong internal team, The Center for Competitive Change began a full range of programs in the manufacturing reliability and operations area including programs in lean manufacturing, visual systems, and transforming maintenance to a reliability function. Carol is now working on projects that build on innovation and creativity in the School of Engineering and bringing them to the classroom and the workplace. She is teaching graduate and undergraduate courses in lean thinking at the University of Dayton.
Carol now lectures and consults in Lean, concentrating on transformative change for the economy.Top
Robert M. Williamson is an internationally known educator, consultant, and writer on the subjects of Total Productive Maintenance (TPM) and Lean Equipment Management, specializing in the people-side of world-class manufacturing and maintenance. He has consulted with and trained in over 400 company or plant locations in 43 different industry types over the past 38 years. Since 1996 he has been an associate of the University of Dayton, Center for Competitive Change in Dayton, Ohio, offering on-campus as well as in-plant TPM-related workshops and consulting. In 2005 he was made an associate of the Maintenance and Reliability Center (MRC) at the University of Tennessee-Knoxville. Also in 2005 he was invited to be the "Lean and TPM" affiliate with PIT Instruction & Training, a nationally-known motorsports pit crew training center located in Race City, USA (Mooresville, North Carolina) owned by the legendary crew chief and racing sportscaster Jeff Hammond and race team owner Tom Deloche.
Robert's consulting activities focus on improving manufacturing reliability, improving throughput, lowering costs by addressing the necessary procedural and organizational changes to eliminate equipment-related problems. He has mastered his abilities as a mechanic, tool designer, trainer and consultant through 12 years' college-level teaching and technical division administration; 12 years' leading maintenance, operations, and construction training program development for one of the world's largest engineering and construction firms and their clients; and operating his own independent consulting and training business since 1992.
Robert learned the proven principles of TPM from Seiichi Nakajima, the author and "father of TPM" at the Japan Institute of Plant Maintenance in 1990. Since then he has taught the principles of TPM to tens of thousands of participants in his corporate, public, conference, and university-sponsored workshops. His in-plant TPM assessments, training, and coaching span over 16 years. Many of his experiences with client organizations have been documented in over 100 "client anonymous" articles and related feature stories for industrial trade journals for the past 20 years. He has written for MAINTENANCE TECHNOLOGY Magazine since 1988, and is currently the contributing editor for the monthly Uptime column in the magazine.
Focus on results and change the culture along the way. The techniques taught by Robert avoid the typical "program-of-the-month" activity-based approach. He does not teach "canned" programs but rather applied methods for identifying and eliminating equipment-related problems as a catalyst for changing the work culture along the way. He teaches basic "Lean" methodologies help to shape the focus on eliminating waste to reduce manufacturing/operating costs using TPM methodologies to focus on proven team-based equipment reliability. Much of Robert's teaching is based on his decade long study of NASCAR Winston/Nextel Cup race teams and the modern pit crew practices – where failure is not an option.
Recent and current "in-plant" TPM/Lean Equipment Management clients include:
- Bristol Compressors International (Refrigeration)
- Plymouth Tube Company (multiple extrusion and tube drawing plants)
- Hyde Tools (manufacturing plant)
- Blue Ridge Paper Company (Corporate, converting plants)
- PGI Non-Woven Textiles (multi plant)
- Michelin Tire, North America (multi-plant)
- A-Carb Kentucky (carbon aircraft components)
- Schwan's Foods (manufacturing plant)
- Adjunct Faculty at University of Dayton, Center for Competitive Change: "Manufacturing Reliability - Lean Equipment Management and Total Productive Maintenance"
Robert's educational experience includes Vocational Technical Administration (LDP) graduate studies at the University of Michigan; a BS Degree in Trade Technical Teacher Education and Tooling Design from Ferris State College; and Competency Based Education certification from the State of Michigan, Department of Education. The Association for Facilities Engineering (AFE) certified him as a Plant Maintenance Manager (CPMM). Robert has recently published Lean Machines for World-Class Manufacturing & Maintenance (a definitive guide for improving equipment operability and maintainability through applied visuals and minor modifications, 2006).Top