UDit Helpdesk walk-in center
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UDit is here to serve you.

Service Announcements - Check our Call Center Information Line at 937-229-3888 and social media for updates on planned maintenance and service disruptions.

Customer Service Options:

Email
 helpdesk@udayton.edu expect reply during Call Center hours  
     
Fall & Spring
Summer
In Person
 IT Service Desk
Anderson Center 28 (map)
Mon - Thurs 8:00 am - 7:00 pm
Fri 8:00 am - 5:00 pm
Mon - Fri 8:00 am - 5:00 pm
Phone
 Call Center
937-229-3888
Sun 3:00 pm - 11:00 pm
Mon - Thurs 8:00 am - 11:00 pm
Fri 8:00 am - 5:00 pm
Mon - Thurs 8:00 am - 10:00 pm
Fri 8:00 am - 5:00 pm

Hours subject to change for semester breaks. Closed for University holidays.

Feb 28 & Mar 1, 2013 Call Center & Help Desk Hours are 8 am to 5 pm.

For More Information

Accounts & Access

OVERVIEW

 Access university resources and the Internet, establish cable TV and phone service, register gaming devices and keep data secure.

PROVIDED BY

 IT Infrastructure, Network Storage, Risk Management, System Administration & Networking

KEY FEATURES
  • LDAP/Novell account enables access to software, network printers, Internet resources, UDmail (email) & other Google apps.
  • Register gaming devices requiring Internet access.
  • Connect to secure systems from off campus through a VPN.
For More Information

Classroom & Event Services

OVERVIEW

 Classroom Technology Support, Equipment Reservations, Sound & Video for Campus Events.

PROVIDED BY

 AV Systems Planning, Classroom Support, UD Sound & Video

KEY FEATURES
  • Classroom phone hotline for technical support.
  • Online equipment reservation system.
  • Team dedicated to sound & video needs for campus events.
For More Information

Communication & Collaboration

OVERVIEW

 Calendar, Conferencing, Email, Online Learning, Phones - tools for sharing information on demand or in real time

PROVIDED BY

 eLearning, IT Administrative Services, Media Arcade, Telecom

KEY FEATURES
  • Audio, video and webinar conference services are available for hosting and participation.
  • Google apps provide faculty, staff, students and Marianists with email, calendar, chat, docs and more.
  • Isidore based on Sakai provides hybrid and online learning for students.
For More Information

Computing & Printing

OVERVIEW

 Desktop and notebook computer support, access to licensed software and printing options

PROVIDED BY

 Technology Support Services

KEY FEATURES
  • IT professionals provide in-person, online and phone support for faculty, Marianists, staff and students.
  • We offer services to departments that don¿t have their own technical support staff.
  • Our software Website allows you to download applications and tools for free. Please respect the usage agreement based on your role with the University of Dayton.
For More Information

Technology Skill Enhancement

OVERVIEW

 Do you have a need to learn something new, increase productivity, or challenge yourself?  We offer a variety of ways to get answers, help, and knowledge with consultations, instructor led classes, online learning tools and more. After all, we're all about training! 

PROVIDED BY

 eLearning, IT Training, Media Arcade

KEY FEATURES
  • Authorized test center for ACA, CompTIA, IC3, MOS and MTA industry recognized certifications.
  • Instructor led training can be customized for departmental needs.
  • Training student workers give presentations at RA meetings.
For More Information

Contact Us

We welcome the opportunity to talk with you.  If you are not sure who to call or e-mail, please contact our main office:

University of Dayton Information Technologies
Miriam Hall RM 300
300 College Park Avenue
Dayton, OH 45469-2230
937-229-3511
udit@udayton.edu
Office Hours: 8:30 a.m. - 4:30 p.m. Monday-Friday

Divisions Directly Serving Customers

Main Office
Miriam Hall 300
UD Zip Code: +2230
937-229-3511
udit@udayton.edu

Classroom Support Services  
Anderson Center 28
UD Zip Code: +2204
937-229-3888
helpdesk@udayton.edu

Help Desk & Walk-in Center
Anderson Center 28
UD Zip Code: +2204
937-229-3888
helpdesk@udayton.edu

Telecom
Miriam Hall 15
UD Zip Code: +2202
937-229-3888
helpdesk@udayton.edu

E-Learning
Roesch Library 038
UD Zip Code: +1302
937-229-5039
e-learning@udayton.edu

IT Training
Roesch Library 030
UD Zip Code: +1302
937-229-2137
training@udayton.edu

Media Arcade
Roesch Library 024
UD Zip Code: +1302
937-229-2676
arcade@udayton.edu

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