UDit Help: Show Me How
This quick introduction to IT help walks you to the Helpdesk, the Media Arcade, and the IT Training Lab; and introduces Atomic Learning, a self-help tool you should know about.

Service Desk Hours

Alert: If you still use the Windows XP operating system on campus at UD your access to network resources and the Internet may end as soon as 7/1/2014.  Please contact UDit to learn about upgrade options.  Microsoft ended support for Windows XP on 4/8/2014.

Summer Term

Call Center

937-229-3888

Mon-Thurs: 8 am - 10 pm
Fridays: 8 am - 5 pm

Walk-in

Anderson Center 28 (map)

Mon-Thurs: 8 am - 5 pm
Fridays: 8 am - 5 pm

Email

helpdesk@udayton.edu

Expect reply during Call Center hours.

Fall and Spring Terms

Call Center

937-229-3888

Sundays: 3 pm - 11 pm
Mon-Thurs: 8 am - 11 pm
Fridays: 8 am - 5 pm

Walk-in

Anderson Center 28 (map)

Mon-Thurs: 8 am - 7 pm
Fridays: 8 am - 5 pm

Email

helpdesk@udayton.edu

Expect reply during Call Center hours.

*Hours subject to change when classes are not in session. Closed for University holidays.

Accounts & Access

OVERVIEW

Access university resources and the Internet, establish cable TV and phone service, register gaming devices and keep data secure.

PROVIDED BY

IT Infrastructure, Network Storage, Risk Management, System Administration & Networking

KEY FEATURES

  • LDAP/Novell account enables access to software, network printers, Internet resources, UDmail (email) & other Google apps.
  • Register gaming devices requiring Internet access.
  • Connect to secure systems from off campus through a VPN.

Classroom & Event Services

OVERVIEW

Classroom Technology Support, Equipment Reservations, Sound & Video for Campus Events.

PROVIDED BY

AV Systems Planning, Classroom Support, UD Sound & Video

KEY FEATURES

  • Classroom phone hotline for technical support.
  • Online equipment reservation system.
  • Team dedicated to sound & video needs for campus events.

Communication & Collaboration

OVERVIEW

Calendar, Conferencing, Email, Online Learning, Phones - tools for sharing information on demand or in real time

PROVIDED BY

eLearning, IT Administrative Services, Media Arcade, Telecom

KEY FEATURES

  • Audio, video and webinar conference services are available for hosting and participation.
  • Google apps provide faculty, staff, students and Marianists with email, calendar, chat, docs and more.
  • Isidore based on Sakai provides hybrid and online learning for students.

Computing & Printing

OVERVIEW

Desktop and notebook computer support, access to licensed software and printing options

PROVIDED BY

Technology Support Services

KEY FEATURES

  • IT professionals provide in-person, online and phone support for faculty, Marianists, staff and students.
  • We offer services to departments that don¿t have their own technical support staff.
  • Our software Website allows you to download applications and tools for free. Please respect the usage agreement based on your role with the University of Dayton.

Technology Skill Enhancement

OVERVIEW

Do you have a need to learn something new, increase productivity, or challenge yourself?  We offer a variety of ways to get answers, help, and knowledge with consultations, instructor led classes, online learning tools and more. After all, we're all about training! 

PROVIDED BY

eLearning, IT Training, Media Arcade

KEY FEATURES

  • Authorized test center for ACA, CompTIA, IC3, MOS and MTA industry recognized certifications.
  • Instructor led training can be customized for departmental needs.
  • Training student workers give presentations at RA meetings.

Helpdesk 937-229-3888

Main Office
University of Dayton Information Technologies
Miriam Hall RM 300
300 College Park Avenue
Dayton, OH 45469-2230
937-229-3511
udit@udayton.edu

Office Hours: Monday - Friday 8:30 am - 4:30 pm

Support Divisions

Division Service Location UD Zip Code Phone Email
Classroom & Event Support Services   Anderson Center 28 +2204 937-229-3888 helpdesk@udayton.edu
E-Learning Roesch Library 038 +1302 937-229-5039 e-learning@udayton.edu
IT Training Roesch Library 030 +1302 937-229-2137 training@udayton.edu
Media Arcade Roesch Library 024 +1302 937-229-2676 arcade@udayton.edu
Service/Helpdesk (Walk-in Center) Anderson Center 28 +2204 937-229-3888 helpdesk@udayton.edu
Telecom Miriam Hall 15 +2202 937-229-3888 helpdesk@udayton.edu