What happens if I move?
If you move from the address where the device is registered you will need to delete the device from your old address and re-register it at your new address. Be sure to contact UD Housing at 937-229-3317 when you move so that your address will be updated in the system.
How long will my device stay active?
Devices will be cleared from the system at the end of every spring semester. When your device has been removed you should receive an email informing you it is no longer active.
My campus address is not displaying or is incorrect. How do I get my address corrected?
If the address displayed on the device registration site is missing or not correct please contact UD Housing at 937-229-3317.
I have registered my device and it is still not working. What should I do now?
The most common reason that a device will not work after being registered is because of an incorrect MAC address. Please make sure that the MAC address that is registered on the Website matches the MAC address of the gaming device. If the device is still not working after you have verified the MAC address please call 937-229-3888 or send an email to firstname.lastname@example.org for further troubleshooting.
My gaming device was sent in for warranty work and now I cannot reach the Internet. What should I do to get my device working again?
There are 2 reasons why this might happen. The first possible cause is that they had to replace the device’s Network Interface Card (NIC) and therefore you now have a different MAC address. If this is the case please update the MAC address that is registered on the Website with the new one.
The other possible cause is the device you got back from the manufacturer is not the same device you sent to them. Most of the time, in order to quickly get the device back to you, the manufacture will send you a “remanufactured” device. Please verify the MAC address on both the Website and the gaming device. If the MAC address is different please register the new MAC.
I keep receiving a Maximum Transmission Unit (MTU) error on my device. What should I do to fix it?
Most of the time the reason you receive this error is because the MAC address registered on the Website is incorrect. Please make sure that the MAC address that is registered on the Website matches the MAC address of the gaming device. If the device is still not working after you have verified the MAC address please call 937-229-3888 or send an email to email@example.com for further troubleshooting.
Is wireless gaming allowed on the UD network?
Currently UD only supports the ability of online gaming on the residential wired network. Wireless gaming on campus is prohibited due to our security policy and its effect on the bandwidth available to all users connected to a local access point.
The Website doesn’t have an option to add my device (Blu-Ray player, Roku device, GoogleTV, etc) How can I get this device on the network?
These devices have special MAC addresses associated with them and will need to be checked by UDit before being given access to the network. Please email firstname.lastname@example.org with your name, on campus address, device type and wired MAC address. You will receive an email once your device is registered and able to access the Internet.
Who do I contact for help or additional questions?
If you need assistance in getting your gaming device setup or if you have additional questions not seen here please call 937-229-3888 or send an email to email@example.com .