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UDit Service Desk
Call-in: 937-229-3888Walk-in: Anderson Ctr. 28
helpdesk@udayton.edu
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Student Computer Requirement
All UD students are required to have a notebook computer. Computer hardware and software requirements vary depending on your major. You buy the computer based on the requirements for your major and UD supplies the software required for your major including Microsoft Office at no cost.
For More Information
Hardware Requirements
| Majors preferring Windows-based notebook | Majors preferring MacBook Pro notebook |
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Specifications (PDFs for Fall 2013 expected to be available by June 1, 2013)
Windows-based notebooks (PDF)
Mac-based notebooks (PDF)
Mac-notebooks in majors preferring a Windows OS (PDF)
Note: The best computing experience includes the purchase of a Windows-based business class laptop running Windows 7 or Windows 8 (Professional/Enterprise/Ultimate) or a MacBook Pro running OS 10.8.x. Home versions of a Windows OS are not recommended. Netbooks and MacBook Air laptops are not recommended due to hardware limitations and hard drive size.
TopAccessories
- available for purchase from the UD TechShop (except CD's and manuals included with notebook computer)
Required
- Network cable (a.k.a. "data" or "cat 5 Ethernet" cable) to connect to the wired campus network for faster software downloads and heavy-duty on-line work
- Notebook CDs, user manuals, other software installation CDs, etc. just in case they’re needed for technical support purposes
- External hard drive and/or USB (a.k.a. "thumb" or "flash" drive to use for regularly saving back-up copies of critical files like papers and class projects.
- External hard drive for full system backups (Mac - Time Machine or Windows - Backup & Restore)
- Laptop Security Cable Lock to help deter against notebook theft in your residence and in public places
Optional
- Laptop Case to help prevent physical damage when taking notebook around campus and off campus
- Printer - There are printers available around campus as part of a pay-to-print program, but not in the residence halls. Many students opt to bring a standard inkjet or black and white LaserJet personal printer. The supported connection types for printers in student housing facilities are Bluetooth and USB.
Operating Systems
Supported Operating Systems
As of May 1, 2013 UDit supports OS versions:
- Mac OS 10.7.5
- Mac OS 10.8.3
- Windows 7 SP1
- Windows 8 (expect network printing to work by Fall 2013)
Note: Home and Starter versions of Windows operating system not recommended as full support cannot be guaranteed with University systems and software.
Testing in Progress
Testing in progress - known issues relate to printing and release of supported third party applications.
- Mac OS 10.8 - released July 25, 2012
- Windows 8 - released October 26, 2012
Mac OS 10.8 Issues:
- Antivirus - Symantec 11 (SEP 11) not recommended for OS 10.8. The timeframe for a supported SEP 12 release to the UD community is uncertain but expected during Summer 2013.
- Network Printing - Server upgrades required on backend to support new version of CUPS implemented in OS 10.8. UDit hopes to have this in place for Fall 2013.
- Logger Pro - requires free update to version 3.8.6 released 10/22/12
Windows 8 Issues:
- Antivirus - Symantec 11 (SEP 11) will not install on Windows 8. The timeframe for a supported SEP 12 release to the UD community is uncertain but expected during Summer 2013.
- Network printing - University needs to implement a major change to the current printing system. Will happen summer of 2013 to support Windows 8.
- SPSS - version in use Spring 2013 semester not supported on Windows 8
- SAS - version in use Spring 2013 semester not supported on Windows 8
- Logger Pro - requires free update to version 3.8.6 released 10/22/12
- Novell VPN via go.udayton.edu does not install on WIndows 8. No word from Novell on expected support date. This mostly affects faculty and staff.
Warranty vs Insurance
Warranty and insurance are two different things…
Warranty - covers manufacturer’s defects only
Coverage is generally provided when you purchase a notebook.
Contact the support vendor for your notebook before coming to UD and ask what you need to do to get support while on campus.
Not sure if you have warranty support? Check your receipt/packing slip, or contact the notebook vendor or manufacturer.
Note: Check with us for out-of-warranty support and software support. We are unable to perform hardware warranty repair for student and non-UD owned notebooks as it would void the warranty. However, we will provide guidance to let you know if your issue would be covered by our technical staff.
Insurance - covers issues like accidental damage and theft
Accidental damage (i.e. drop, liquid spill) and theft is most often not part of the warranty and not included with the purchase of a notebook.
UD strongly recommends that you purchase an insurance policy that covers accidental damage or theft of your notebook.
Where to get insurance:
- Your existing homeowners insurance - You may already have coverage through your existing policy or you may be able to purchase extra insurance to cover the notebook – check with your insurance agent.
- A technology insurance company - Safeware is one company UD students have used in the past. Coordinate with Safeware to purchase a policy – they'll send renewal notices to you directly through the contact information that you provide: http://www.safeware.com or 1-800-800-1492.