What happens when an instructor posts a concern about a student in the Student Success Network?

Instructors can raise "flags" for students to signal different concerns. These flags generate an immediate notification to the student outlining the concern and directing them to support resources on campus. In addition, advisors or other support providers at the college may be notified, depending on the type of flag.

What happens when advisors or other support providers on campus get notified that a flag has been raised?

Most flags in the Student Success Network are informational and by themselves don't necessarily require outreach beyond the immediate email that goes to the student noting the concern and resources available to help address the concern. For instance, if an advisor sees that their advisee has had a "Course Progress Concern" flag raised for one class, that flag alone doesn't necessarily require outreach. A student struggling in several classes or having other types of difficulties in multiple classes indicates something is going on that should be addressed.

Once a student has had three flags raised in a single semester, the Office of Student Success will coordinate with the student’s academic unit to reach out to that student. Whenever an advisor or support provider works with a student to address flags that have been raised, s/he is encouraged to post a comment to indicate the outreach that has taken place so the initial flag raiser knows and so other support providers are not duplicating efforts. If an advisor or support provider feels necessary action has taken place to address the flagged concern, they can "clear" the flag.

What is a flag and when should I use one?

Flags are designed to inform students when their performance is not meeting expectations.  Instructors can raise flags based on Performance and Attendance.  Raising a flag generates an automated email that is sent to the student (to which instructors can enter additional comments).


What is a Kudo and when should I use one?

Kudos are messages that instructors can send to students to encourage positive performance in class.


What is a Referral and when should I use one?

Referrals are designed to help connect students to people and resources to support their success. Creating a referral sends an automated email that is sent to the student and to the office or person to whom the student is being referred.

Can Students see my comments on the Flag/Kudo I raised?

If the student is listed as having permission to view a tracking item (shown at the bottom of the form where you select which tracking item to raise and enter your comments), when the student signs in to the Student Success Network, he or she will see the tracking item and any comments you included when you raised the item.

Staff members who have 'manage' permission on a flag have the ability to add and view comments that are added after the flag has been raised. Students will not see these subsequent comments unless the person adding the comments chooses to 'cc' the student


What happens to a tracking item when I resolve it?

Tracking items, such as flags or to-dos, that have been resolved are not removed from the system. They remain associated with the student, but in a cleared state so they are not always visible by default when viewing the Student Folder or Students Lists in The Student Success Network. However, these items can be viewed in either of these locations by selecting the option to view Cleared items.

Who can view these cleared items and who is notified about the item being cleared depends on the tracking item. Tracking items have rules created by your Student Success Network administrator. These rules specify all permissions for the associated tracking items, including who can raise, view, manage and receive emails for the tracking item. When a tracking item is resolved, the rule determines if anyone receives an email notification of the resolution and if anyone can see the comments entered when the tracking item was resolved. Check with your administrator for details about specific tracking items.

Can students see other students' information?

A student will never see another student's information in the Student Success Network. A student will simply see "unavailable" on your calendar where another student is already signed up.

Can students see tracking items I raise for them?

Students may be able to see tracking items you raise for them, depending on how your institution has configured the permissions for the tracking item. When creating rules for tracking items, administrators can give students permissions to view and/or receive an email with the details about the flag, to-do or other tracking item if raised on the student. If you raise a tracking item that can be viewed by a student, you will see a message indicating that the student will be able to see the item within the blue box below the tracking item information on the add tracking item form.

By default, academic concerns such as attendance issues, missing assignments, low test/quiz grades do generate a notification to the student. 

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