Managing Your 2FA Account

Adding a device

You can have more than one mobile phone, tablet, or landline registered in your account. This provides back-up in case your primary device is unavailable. If you are registering a replacement phone, go to the section, "New phone? Register your new device."

To add a device to your account:

  1. Visit the 2FA channel in Porches on the HR Connections page and click "Manage My Devices"
  2. Authenticate with a 2FA option (green buttons)
  3. Click the link "+ Add another device"
  4. Follow the prompts to register the device.

Removing a device

To remove a device from your account:

  1. Visit the 2FA channel in Porches on the HR Connections page and click "Manage My Devices"
  2. Authenticate with a 2FA option (green buttons)
  3. Click the Device Options button for the device you want to remove.
     
  4. Click the trashcan icon or "Delete Device" button.
  5. Click "Remove" to confirm.

Device options & preferences

Use device options settings to:

  • Give your device a descriptive name
  • Change your default device
  • Add or remove a device
  • Change setting to/from "Automatically call this device" or "Automatically send this device a Duo push"

To access Device Options:

  1. From your browser's tool menu, start a private window (Firefox, Safari), an in cognito window (Chrome) or an InPrivate window (IE).
  2. Go to 2fa.udayton.edu and log in with your UD username and password. This opens the 2FA authentication prompt. STOP.

    Screenshot of 2FA settings button

  3. Before clicking a button to authenticate, click on "Settings" and select "My Settings and Devices."
  4. Now proceed with clicking an authentication method. This will give you access to the device options:
    Device Settings Options
    • Use the gear buttons to name or remove a device.
    • Click "Add another device" to start the process for adding a device
    • Use the "Default Device" dropdown to select your preferred device for authentication
    • Use the "When I log in" dropdown to select a preferred behavior for the default device. You can choose an automatic behavior, such as "Automatically call this device" or "Automatically send this device a Duo push"; or, select "Ask me to choose an authentication method" to stop automatic calling/pushing.

When finished, click "Back to Login" to proceed to the authentication prompt and exit.

New phone? Register your new device.

If your phone number remains the same, you can activate the new phone by accessing the device settings in the 2FA authentication prompt:

  1. From your browser's tool menu, start a private window (Firefox, Safari), an in cognito window (Chrome) or an InPrivate window (IE).
  2. Go to 2fa.udayton.edu and log in with your UD username and password. This opens the 2FA authentication prompt. STOP.

    Screenshot of 2FA settings button

  3. Before clicking anything else, click on "Settings" and select "My Settings & Devices."
  4. Click "Device Options" for the device you want to update.
  5. Click "Reactivate Duo Mobile" and follow the prompts.
  6. You will get a new QR code to scan with the Duo app on the new phone.

If the new phone has a new phone number, go to the 2FA settings to add a new device:

  1. From your browser's tool menu, start a private window (Firefox, Safari), an in cognito window (Chrome) or an InPrivate window (IE).
  2. Go to 2fa.udayton.edu and log in with your UD username and password. This opens the 2FA authentication prompt. STOP.

    Screenshot of 2FA settings button

  3. Before clicking anything else, click on "Settings" and select "Add a new device."
  4. Follow the prompts.
  5. Click "Continue to Login" to exit.

What if I lose my phone or token?

Immediately report lost phones or tokens to the IT Service Center (937)229-3888, itservicecenter@udayton.edu. If you have more than one device registered in the 2FA system, you can delete the lost device from your 2FA account. Visit the "Removing a device" section above for instructions. If the lost device was the only one registered in the 2FA system, the IT Service Center will assist you to unregister the device and register another device. NOTE: You will be charged a fee to replace a lost Duo token.

What if I need to replace my token?

Token batteries should last for five years of normal use. If your token stops working, contact the IT Service Center to request a replacement at no cost. If you require a replacement token because yours has been damaged or lost, you will be charged a $20 replacement fee (payable via Flyer Express).

What if my device has no cell or internet connectivity?

For smartphones/tablets, use the Duo app and select the Duo key icon in the upper right-hand corner of the app to get a passcode. Standard cell-phone users enter one of the passcodes already texted to the phone. Tokens don't require any connectivity.

Sometimes my phone doesn't receive the Duo push notification. What's wrong?

  1. Your phone might be asleep. For best results, wake up your phone before clicking the "Send Push" option.
  2. If that doesn't work, try deactivating your wireless connection before clicking the "Send Push" option. If you still experience issues, contact the IT Service Center.

What if I get a login request from Duo that I didn't expect?

If you get a login request which you did not initiate yourself, do not approve the login request. Press "Deny" in the Duo app. You’ll have the option to report it as fraudulent, or you can tap "It was a mistake" to deny the request without reporting it. For phone calls, press 5 on your phone's keypad to deny the request.