Find answers to common gaming device registration related questions.
Is wireless gaming allowed on the UD network?
UD supports the ability of online gaming on both the wired and wireless residential networks. NOTE: For wireless gaming, the gaming device must be connected to "UDWireless" not "UDsecure."
I have registered my device and it is still not working. What should I do now?
The most common reason that a device will not work after being registered is because of an incorrect MAC address. Please make sure that the MAC address that is registered on the Website matches the MAC address of the gaming device. If the device is still not working after you have verified the MAC address please call 937-229-3888 or send an email to firstname.lastname@example.org for further troubleshooting.
What happens if I move?
Once registered, your device will work from any residential location on campus. If you need to move to another UD residence your device will continue to function.
My gaming device was sent in for warranty work and now I cannot reach the Internet. What should I do to get my device working again?
There are 2 reasons why this might happen. The first possible cause is that they had to replace the device’s Network Interface Card (NIC) and therefore you now have a different MAC address. If this is the case please update the MAC address that is registered on the Website with the new one.
The other possible cause is the device you got back from the manufacturer is not the same device you sent to them. Most of the time, in order to quickly get the device back to you, the manufacture will send you a “remanufactured” device. Please verify the MAC address on both the Website and the gaming device. If the MAC address is different please register the new MAC.
How long will my device stay active?
Devices will be cleared from the system at the end of every spring semester.
I keep receiving a Maximum Transmission Unit (MTU) error on my device. What should I do to fix it?
Most of the time the reason you receive this error is because the MAC address registered on the Website is incorrect. Please make sure that the MAC address that is registered on the Website matches the MAC address of the gaming device. If the device is still not working after you have verified the MAC address please call 937-229-3888 or send an email to email@example.com for further troubleshooting.