Setting up Challenge Questions

Challenge questions let you reset your UD password if you forget it or it expires. It is not mandatory to set up challenge questions. However, without challenge questions, you must contact the Helpdesk for any password issues. If you forget your password or if it expires, return to the Password tool in Porches and follow the "Forgot Password" link. Correctly answer 3 of the 6 challenge questions. Then create a new password.

To set up your challenge questions:

  1. Go to
  2. Under the Tools menu, select "Password."
  3. Log into the Password tool.
  4. Select “Setup Reset Responses.”
  5. Choose a question from each of the six drop down boxes and supply your answers. Supply answers that will be easy for you to recall. Please do not record your answers outside of the Password tool.*
  6. Click “Save Responses.”

NOTE: As a security measure, your responses to challenge questions are not viewable after clicking "Save Responses." If at any time after setting up your challenge questions you do not recall one or all the responses, repeat the challenge question set-up process for all 6 questions. If desired, you may select the same 6 questions to answer. Be sure to supply easy-to-recall answers.

UD Password Requirements

Passwords must be 8-32 characters in length and include at least one uppercase character, one lowercase character and one digit. It may contain any of the following special characters — ! : _ { }

These requirements are displayed also on the “Change Password” page of the Password Self-Service tool.

Changing Your UD Password

Note: If you are on a wireless connection, remain in the same location while using the Password tool. Otherwise, your connection might change to another access point, disrupting the process.

  1. Log out of Porches in other browser windows or tabs.
  2. Log in to Password Self-Service:
  3. Select “Change Password.”
  4. Enter and confirm a new password that meets the displayed requirements.
  5. Click the “Change Password” button.
  6. Click the “Continue” button and log in to Porches at This will ensure your access to Banner services (e.g. grades, time entry) has been properly updated.  
  7. Reboot your computer. This will cause some synchronized passwords to prompt you for your new password and let you verify that you can access everything properly. 
  8. See the sections below for information about updating campus wireless, local workstations and mobile device passwords.

Your new password is automatically updated for these campus resources:

  • Active Directory
  • Cisco NAC Network Access
  • Digital Measures
  • Flyer Express
  • iPrint
  • Isidore
  • Novell
  • Parking
  • Porches
  • “Print Release”/Papercut
  • VPN client
  • ZENworks server

Updating UDsecure Wireless Connection Settings

Your password WILL NOT AUTOMATICALLY UPDATE your UDsecure wireless connection. If your device does not prompt you for your new password, visit and use the “Join Now” button. Re-joining updates your mobile device to use your new password.

Updating Your Local Desktop Login Settings - Windows or Mac OS

Your password WILL NOT AUTOMATICALLY UPDATE the synchronized password on your local machine. Follow these directions for changing this password on most Windows and Mac OS workstations.


  1. Select Control Panel >> User Accounts >> Change Your Password.
  2. If prompted, select the appropriate “user.”
  3. Enter your new and old passwords in the fields where indicated.
  4. If prompted to enter a “hint,” do not supply your actual password or information that might compromise your password.
  5. Click “Change password.”


  1. From the Apple Menu, select “System Preferences.”
  2. Select “Accounts” (or “Users & Groups”).
  3. Select the appropriate user (you may need to click the lock icon before making changes).
  4. Select the “Password” tab.
  5. Click “Change Password.”
  6. Enter you new and old passwords in the fields where indicated.
  7. Click “Change Password” (you may see a notification that the keychain password will also be changed – click “OK”).

Updating Applications on Mobile Devices

Your password WILL NOT AUTOMATICALLY UPDATE applications on your mobile device which require your UD password. If your mobile device automatically downloads mail or connects to other campus resources, you may be prompted to enter your new password for these services. If not, return to your device’s Account Settings to supply your new password.

Pointsec/Checkpoint Full Disk Encryption

If you have Checkpoint Notebook Encryption, you’ll want to synchronize your password for this application with your UD password.


  1. Change your local Windows password as described in “Updating Your Local Desktop” above.  
  2. After changing your local Windows password, you may see a pop-up indicating that your Checkpoint FDE password has been synchronized. If you don’t receive this notification, continue with the following steps:
  3. Restart your computer.
  4. Log in to the pre-boot authentication screen with your username and old password.
  5. At some point during system start-up (before or after you enter your Windows password), you’ll receive a pop-up asking you provide Checkpoint with your old password. Entering it correctly will initiate synchronization of your Checkpoint password with your local Windows account.


  1. Change your local Mac password as described in “Updating Your Local Desktop” above.
  2. Locate the Checkpoint FDE lock icon on the right side of the menu bar.
  3. Right-click the lock icon and select “Change Credentials.”
  4. Log in with your old password.
  5. Enter and confirm your new password.
  6. Click “Change.”

Unaffected Systems

You may have access to some web resources that do not use your UD password.  Changing your UD password will not affect your login for the following:

  • Ad-Astra room scheduling
  • AirWatch
  • Datatel (i.e. Colleague, IFAS)
  • EMS event scheduling
  • HEAT call logging
  • Library IT applications (e.g. Archivist Toolkit, Content DM)
  • TouchNet
  • UDRI resources
  • WebDAM