Servicing & Repairs

Technology Support Representatives (TSRs) offer quick-fix and fee-based services for:

  • faculty and staff personally owned computers and notebooks
  • smart phones
  • student notebooks
  • university owned systems

Data Backup

Uses
  • replace data after restoring system to original state
  • replace failing hard drive w/ new drive (backup not always possible if drive fails to boot)
  • transfer data to new computer
Cost
  • $25/25 GB selected from Documents, Music, Pictures and other files as requested
Note: Provide your own external drive so you can keep a copy of the backup.
Best Practices
  • backup on a regular basis before something goes wrong

Hardware Installation, Diagnostic, & Restoration

Uses
  • determine cause of system crashes
  • fix application errors & issues
  • patch & update system
Cost
  • Personally Owned System - $50 for hardware diagnostic & repair + cost of part if applicable; $75 for software diagnostic
  • UD Tagged System - no cost if serviced by your IT support unit
  • Parts
    • Personally Owned System - $50 + customer provided part for installation
    • UD Tagged System in warranty - no cost
    • UD Tagged System out of warranty - cost of part
Best Practices
  • backup files on a regular basis before something goes wrong

Malware/Virus Removal & Software Diagnostic

Uses
  • restore system to full functionality, eliminating errors, pop-ups, malicious code and system crashes
Cost
  • Personally Owned System - $75 
  • UD Tagged System - no cost if serviced by your IT support unit
Best Practices
  • avoid clicking on ads or visiting unknown Websites
  • do not click links in emails from unknown senders
  • only install software from trusted sources
  • run antivirus scans on a regular basis & update virus definitions frequently

Software Installation

Uses
  • reinstallation or upgrade of operating system
  • convenience service for installation of available software from software.udayton.edu
  • installation of software from customer provided media or source
Cost
  • Operating System w/ UD standard applications - $50 
  • Supported Software available for free from software.udayton.edu - $25 per visit
  • Software not from software.udayton.edu - $25 per visit
Best Practices
  • use your computer for intended academic or work related purposes only 
  • use a wired Ethernet connection when downloading from software.udayton.edu for faster speed and reliability