Call Trace Policy and Procedure

Call Trace Policy and Procedure

It is the policy of the University of Dayton, that all harassing and/or threatening telephone calls made to members of the University Community, are harassing and/or threatening calls against the University, as the Subscriber of Record for the telephone service. With that concept as a basis for this policy the University will be the complainant.

Procedural Steps

  1. A member of the University Community contacts Public Safety with a complaint about receiving harassing and/or threatening calls through the University provided telephone service.
  2. Public Safety takes a formal complaint, and forwards a request to UDit Telecommunications, Infrastructure & AV Systems Planning to have trace/trap capabilities activated on the telephone service receiving the harassing and/or threatening calls.
  3. UDit Telecommunications, Infrastructure & AV Systems Planning then activates the trace/trap capabilities on the required telephone service and instructs the complainant on the procedure to activate the trace/trap capabilities.
  4. UDit Telecommunications, Infrastructure & AV Systems Planning will monitor the trace/trap facilities for activation by the member of the university community. If it is determined by the information collected that the harassing and/or threatening calls are coming from within the university telephone system, UDit Telecommunications, Infrastructure & AV Systems Planning will forward to Public Safety information as to the source of the harassing and/or threatening calls. At that point, the University's Disciplinary Procedures come into effect.
  5. If the trace/trap information indicates the harassing and/or threatening calls are coming from outside the University's telephone system, the information is then given directly to UD Public Safety for further action.
CONTACT

Information Technologies (UDit)

Anderson
300 College Park
Dayton, Ohio 45469
937-229-3888
Email